“We have a Vision and a Higher Purpose at Iron Mountain Shared Services Europe…to become a Ruthless Continuous Improvement Machine and fully live by our Total Customer Satisfaction (TCS) Value…the ROOTS SHOOTS FRUITS Performance Change Programme has become a cornerstone in providing the tools and techniques for the Team to access new behavioral patterns which allows us to successfully undertake the change journey and turn our vision into reality…”
Davide Laghi – Head of Finance Shared Services IM Europe
Iron Mountain listed as on of the top 400 companies in the USA.
Success Stories
The recent 2009 CIMA Global award for Best Employer - Medium Sized Company is a proud one and follows in the legacy of the ITV Business Service Centre (BSC) taking a Leadership role in many areas since its foundation in 2008.
David took the lead in the framing of our Recruitment Proposal, Induction Programme, Ways of Working and overall harmony of the Centre. Without David, little of what we have now would be available, not to mind delivered on in full.
David's focus on Values, Beliefs, Leadership, High Performance Coaching, Mentoring and associated People impacts have make us a stronger team, able to roll with the blows and duck and weave accordingly when in the ring on a day to day basis.
The basis of these successes and amazing motivation, commitment and satisfaction can be traced back to a few areas - one of the key elements was the ROOTS SHOOTS FRUITS training module. I didn’t utilise this at the induction of over 120 colleagues.. NO .... I utilised this as part of the recruitment process and then used RSF to build on this through a defined leading edge Induction programme matched up with innovative Team Building exercises. 21st Century Finance is more than Processes and Systems, it’s about People and RSF created an inevitable rollercoaster of focus on Beliefs, Values, Behaviours and Sustainable Outcomes - all of which has stood the BSC operation in great stead.
David Yeoman and the ROOTS SHOOTS FRUITS programme had created learning for LIFE ... not just work a holistic approach. David's knowledge, openness, beliefs and innovative programme methods meant our colleagues went through a once-in-a-lifetime experience while readying themselves for the future challenges. David always delivered on the programme requirements and then followed up with over 300 "coffee-and-chats" in the context of High Performance Coaching to ensure the learning’s has been taking, the techniques used and our colleagues immersed into the Culture and Operational Excellence that makes up ROOTS SHOOTS FRUITS.
Not only so I recommend, ROOTS SHOOTS FRUITS I would make it mandatory for anyone who wants to be a Leader .... That includes everyone! Try you won’t be disappointed!
Dan Foley, Director - Business Service Centre at ITV.
Winners of the 2009 CIMA Global award for
Best Employer Medium Sized Company
The informal style of the ROOTS SHOOTS FRUITS programme allowed for far more interaction, as a result more value from the course was gained. I was impressed with the encouraging delivery / knowledge of the trainer and there are areas I can improve upon. E.g. mirroring other people's successes, understanding customer's Behavioural patterns to build relationships, focusing on positive outcomes.
HBOS – Bank of Scotland Corporate.
I very much enjoyed ROOTS SHOOTS FRUITS, and the feedback thereafter was extremely positive from the executive team which is pretty good from what can be a very cynical bunch. I think the day was very good at helping us confirm some of what we already knew but also helped in highlighting certain areas for us all to concentrate on. We all do need to give greater thought and understanding to other people’s values.
Blair Nimmo
Head of Restructuring
“We have a Vision and a Higher Purpose at Iron Mountain Shared Services Europe…to become a Ruthless Continuous Improvement Machine and fully live by our Total Customer Satisfaction (TCS) Value…the ROOTS SHOOTS FRUITS Performance Change Programme has become a cornerstone in providing the tools and techniques for the Team to access new behavioral patterns which allows us to successfully undertake the change journey and turn our vision into reality…”
Davide Laghi – Head of Finance Shared Services IM Europe
We set-up a new Customer Service Centre at Eden Springs UK and we considered the training and the motivation of our team to be instrumental in our success. As the new team came together, it was important for us to ‘Shape the Mindset’ and share the same beliefs, values and Identity to create a team culture. The ROOTS SHOOTS FRUITS Programme, not only matched our expectations, it has excelled our expectations.’
Here are some quotes from the Customer Service team:-
‘I changed my behaviour, but at the same time, my colleague’s behaviour changed towards me’!
‘By using all the tools and techniques from the ‘Performance Change Programme’, I have gained a lot more respect from my team-mates’.
‘I now look for the positives rather than the negatives in both work and personal situations’.
‘I now have refined my language to gain deeper rapport and achieving my outcome to my satisfaction’
‘The Programme was brilliant and the changes within me have been quite major’.
‘I now have more balance between my work and personal life’.
‘I am more motivated and focused and have a vision for my team’.
‘My communication skills are achieving better and faster results’.
‘Entering my Circle of Influence and being proactive is achieving the results I desire in both my work and personal life.’
The programme was fantastic and I would recommend to anyone who gets the chance to take the opportunity because it will change their life.’
Linda Taylor
Head of Customer Services
Eden Springs UK Ltd
“All the team found the ROOTS SHOOTS FRUITS Performance Change Programme challenging & thought provoking that resulted in personal horizons expanding in their working environment."
Norman Smith
Partner Head of Property
McLay Murray & Spens
MPF 2006 Europe an Practice Management Awards
"I thoroughly enjoyed the ROOTS SHOOTS FRUITS process and gained much from the experience. I enjoyed the space where I could attach my own meaning to the learning. The art of reframing a significant emotional event... well I did that 20 years ago. “I would definitely recommend that football managers attend the same skill building and man management courses that people from other walks of life attend. What we have just now is a total lack of training for would be managers. Football can definitely learn from the world outside, even players can learn from modern management techniques.” An extract from the book ... And Smith Did Score – the Gordon Smith Story"
Gordon Smith, BBC Football Analyst, Former Football Player and Football Agent
I now understand how to communicate more effectively with different people and, as a result I have seen a marked improvement in client relationships, employee relationships and even in a social setting. Some three months into the process I feel I am going from strength to strength as a leader and a manager. Invaluable programme.
Tricia Fox, managing director of Bacon Eggs & Entrepreneure
Finalist Association of Scottish Businesswomen Awards 2005
"As exciting opportunities were emerging in my career I found the process in ROOTS SHOOTS FRUITS brought the clarity and focus I required.
Having my Identity & Values confirmed ensured the correct decisions were made – this alignment is important to me as a busy working Mum."
Kelly Cooper Barr, Glasgow Herald Stylist & Fashion Editor, Scotland’s most Influential Stylist - Award Winner 2005
“David Yeoman's varied business experience combined with his talent for communication, approachable manner and sense of humour make him a popular visiting speaker for Sorbonne post-graduate students.“
Gillian Summers-Smith Lecturer - University of Paris I : Panthéon - Sorbonne
"The ROOTS SHOOTS FRUITS programme led to some fundamental changes in the way our student’s took control of their future. For many it was the first time they had been challenged about where they were really going in life. This should really be compulsory for every new student entering higher education."
Sharon Bamford
Chief Executive of the Scottish Institute for Enterprise
"David Yeoman is a frequent contributor to the Hunter Centre of Entrepreneurship @ Strathclyde, University of Strathclyde University , Glasgow. David 's business and personal experiences and his passion for the process es in ROOTS SHOOTS FRUITS, a Personal Performance Programme for Business Owners and their teams, adds valuable real life insights to the student learning experience."
Lesley Hetherington… Teaching Fellow… Hunter Centre for Entrepreneurship @ Strathclyde
"Hi David. Thanks millions for yesterday it was very informative and fun - the perfect combination for good training! I would recommend the tools and techniques in ROOTS SHOOTS FRUITS to any Business who wish to further develop their skills to take them onto their next phase of growth. Thanks again you're a great trainer; a natural. Cheers. "
Marjorie Miller BA MSc MCIPD – Principal Business Advisor – Glasgow City Council
"Yeoman Mentoring has delivered me a great deal of clarity in the way that I work. I now understand how to communicate more effectively with different people and, as a result I have seen a marked improvement in client relationships, employee relationships and even in a social setting. Before I began I would not have believed that some simple tools and techniques would have been so easily ableto focus my attention on modifying my behaviour to consistently get the best out of whomever you work with. Some three months into the process I feel I am going from strength to strength as a leader and a manager. Invaluable programme."
Tricia Fox, managing director of Bacon Eggs & Entrepreneurs Finalist Association of Scottish Businesswomen Awards 2005
"The office has just been buzzing since you introduced us to the ROOTS SHOOTS FRUITS programme. I found myself unable to sleep the night after the programme as my mind was running rampant with all the new knowledge and ideas. I have certainly seen a marked improvement in the performance of the team and have no problem recommending the Mentoring & Training Programme to other businesses who want to help motivate and stimulate their staff with the tools and techniques in ROOTS SHOOTS FRUITS. "
Duncan Matthews Director Scotkart Indoor Kart Racing – Finalist Glasgow Business Awards2005
"All in the team greatly benefited from ROOTS SHOOTS FRUITS with the payback achieved before David left the building. When the team learnt their own individual ‘Preferred Thinking Style' the ‘lights went on'. The creative question section has assisted in team remaining at CAUSE rather than EFFECT. The teams is now ‘thinking about their thinking' and are handling customers in a different ways and achieving more positive profitable outcomes. A side benefit has been a lift in team morale and personal confidence with all having more options and choices.' "
Mike Smith Managing Director Orb International.
"David's style and the content ensured that all of my team were deeply engaged throughout the ROOTS SHOOTS FRUITS Business Mentoring & Training Programme. At the end of the programme we had easily grasped the powerful communication and language tools. This will greatly improve our efficiency and effectiveness with our internal interaction, our current client base as well as gaining new business. Some of the team have reflected upon and reframed their Identity, beliefs, and values which have increased productivity at work as well as in their Personal lives. Indeed a holistic Training programme' which I have no hesitation in recommending to any business."
Colin Carmichael Managing Director Pure Recruitment.