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The North West Shared Services Forum

Manchester – Sept 07

On 20th September 2007 David Yeoman, Creator & Founder of ROOTS SHOOTS FRUITS - ‘Performance Change Programmes’ shared the stage with Davide Laghi, Head of Financial Shared Services at Iron Mountain Europe, at the North West Shared Services Forum.

Laghi and Yeoman were Keynote Speakers for the PEOPLE segment covering ‘How to Create a Culture of Operational Excellence’ along with, Hamish Taylor, one of the UK’s leading motivational speakers and Tom Olavi Bangemann, Vice president Business Transformation with The Hackett Group, both leaders in their field.

The day was a great success with a focus on process and change management, process improvement, people, service delivery and the next wave within the workshop sessions.  Key personnel from companies such as Kellogg’s, Marks & Spencer, Royal Mail, Royal Sun Alliance and Bearing Point directed the workshops and learning environments.

Evolution of the fittest was the title that gave a good standpoint and platform for Iron Mountain and ROOTS SHOOTS FRUITS to share the success in changing performance within a Shared Services Environment.

The case study and data demonstrates that by providing team members with relevant behavioural tools and techniques you will ‘Shape the Mindset’. This allows each member of the team to adopt new positive behavioural patterns & responses and adhering to a Theory Y management style.

‘Creating a Culture of Operational Excellence’ is the last part of the process. When all team members  set the Higher Purpose, Identity, Vision, Beliefs, Values, Capabilities and Behaviours it will result in ‘bottom up buy in’ that develops into sustainable change and true VALUE CREATION.

““We have a Vision and a Higher Purpose at Iron Mountain Shared Services Europe…to become a Ruthless Continuous Improvement Machine and fully live by our Total Customer Satisfaction (TCS) Value…the ROOTS SHOOTS FRUITS Performance Change Programme has become a cornerstone in providing the tools and techniques for the Team to access new behavioural patterns which allows us to successfully undertake the change journey and turn our vision into reality…”
Davide Laghi – Head of Finance Shared Services IM Europe

Article – Business Insider

April 2007-04-25 – Personnel Files Human Resources

David Yeoman, who runs Scottish Business Mentoring & Sport practice ROOTS, SHOOTS FRUITS – also holds that boredom is one reason why the UK workplace is currently experiencing high levels of staff turnover.  But in addition, he claims that management bullying of staff is also a major cause.

There have been two recent high-profile cases involving bulling: the media sales manager who was harassed and suffered discrimination for being gay and Strathyclyde Police’s most senior female officer is currently under investigation for bullying.

It is alleged that Chief Superintendent Jeanette Joyce, who heads the Complaints and Discipline unit, bullied and swore at her staff, used an oppressive management style and overworked staff she did not like.

Yeoman claims that this is typical behaviour of someone who may have been promoted above their capabilities.  He says they tend to control their staff by the tone and pitch of their voice to cover up their own inadequacies.

“Her poor 1970’s management style has meant she has no followers”, he says, “so she is not a true leader”.

“Worryingly, this is a growing problem in UK businesses and can only be eradicated by enlightened business owners in the 21st century.

Click here to view the PDF of the article (6 MB)

6th February 2007

David Yeoman on Radio!

David Yeoman recently appeared on BBC Radio Scotland. His appearance on the programme Sunday Live was to debate on the effect of affluenza on modern society. Click the link below to listen to his performance.

David Yeoman on BBC Scotland Sunday Live (mp3 - 6MB)