SUCCESS STORIES
The office has just been buzzing since you introduced us to the ROOTS SHOOTS & FRUITS programme. I found myself unable to sleep the night after the programme as my mind was running rampant with all the new knowledge and ideas.
Duncan Matthews Director Scotkart Indoor Kart Racing –
Finalist Glasgow Business Awards2005
Case Study - Iron Mountain
Iron Mountain Finance Shared Services
The Journey to Operational Excellence…
“We have a Vision and a Higher Purpose at Iron Mountain Shared Services Europe…to become a Ruthless Continuous Improvement Machine and fully live by our Total Customer Satisfaction (TCS) Value…the ROOTS SHOOTS FRUITS Performance Change Programme has become a cornerstone in providing the tools and techniques for the Team to access new behavioral patterns which allows us to successfully undertake the change journey and turn our vision into reality…”
Davide Laghi – Head of Finance Shared Services IM Europe
The IM Team Feedback about the RSF Performance Change Programme:
- “Overall I thought it was very good, the format of the three days over three weeks, as it allowed time to reflect on the content of each week before going back for the following session…”
- “Well presented…felt there was suitable time for feedback during the course, not rushed through due to time constraints which can happen on some courses…”
- “I think it was very good, well presented both verbally and in the workbooks, easier to understand and also to see how each part of the course interlinked with the aim of drawing out the conclusions of Fruits on day three…”
- “Team Building is important and I felt it helped identify the team member strengths and weaknesses and how we can make best use of each….. Well presented, with good documentation for future reference…”
- “The benefits of the correct type of communication with individuals in general treating everyone with the respect you would expect to receive from others yourself…”
- “The sharing process results in a common understanding and empathy between all the individuals within the groups which did not previously exist…”
- “Very helpful towards the interaction with other departments, more communication taking place internally and externally…”
- “In general we found it to be very informative. It provided us with a better insight into ourselves, together with an overall view on how to understand other people’s reactions. It also highlighted certain issues that a few of our team have which we shall now work on..”
- “On doing the exercise about knowing your values and priorities, when this came out where I see myself I was SOLD”…
- “I have learned to communicate better and to listen to others”…
- “5 steps for Buy – In” – I have applied this when I have been speaking /communicating by email with colleagues and clients with the aim of breaking down any barriers and obtaining buy – in to ideas and suggestions…”
- “Small changes can make a difference in behaviour – I accept that I can change things in my life – no more procrastination…”
- “I feel very positive in myself that I can adopt the changes that will happen in Whitelaw House…”
- “To always listen and put myself in the other persons’ position…”
- “It was good how statements were drawn up showing how Whitelaw House want to make changes and our level of standards…”
- “I am becoming more self-motivated and more aware of those around me...”
- “I feel more confident within myself…”
- “Moving from Effect to Cause can lead to better outcomes for all parties. I am trying to think more before I communicate – I learnt a lot about some of my team members, how positive, sensitive and negative people can be. This gave me an insight on areas as a Manager that I would need to concentrate on…”
